Warranty Policy

E-Salon Supply Warranty Policy

1. 1. E-Salon Supply warranty policy helps you stay covered in case of defects in material, design and workmanship after purchase of the product.
  2. Excluding Hair & Nails products (Accessories warranty: 6 months).
  3. The address provided during the Warranty claim request will be registered as the pickup and delivery address for the claimed item. This cannot be modified.
  4. The original invoice is required to verify the serial number and validate the warranty period to benefit from warranty services.
  5. Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.
  6. Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period. Warranty terms are in accordance with your device manufacturer.
  7. The customer shall ensure that the item is packed in its original box or wrapped safely to avoid any damage during transit. If the packaging is not done safely which leads to damage, E-Salon Supply will not be responsible for the same and the claimed item will be returned to the customer without servicing.

Pickup and Delivery Policy:

1. 1. The customer must ensure the item is packed in its original box and wrapped safely. E-Salon Supply is not responsible for any damages that may occur during the transit.

You may contact us through email or live chat on the Site, or by calling our centre on +971 564112832 (UAE).

The warranty shall only apply to products purchased within the United Arab Emirates (the “Territory”).

In case the customer rejects to receive the product after processing the warranty claim, the product will be stored in E-Salon Supply warehouse for a maximum period of thirty (30) calendar days after which the customer will not be eligible to request for a return of the product.

Note: Please always keep the item’s original box to claim warranty as per policies.